Enrollment Governance & Management Platform

The Problem

Government enrollment operations at scale need auditable role-based access, real-time visibility into field operators, and reporting that doesn't fall over under real usage — with no off-the-shelf platform that does all three without heavy customization.

The Solution

• Designed RBAC with JWT authentication, argon2 password hashing, and Redis-cached per-request session validation enforced on every API route.
• Built an asynchronous processing layer using BullMQ for report generation, scheduled email, and SLA monitoring, backed by a Redis pub/sub-driven WebSocket gateway for real-time dashboard and ticketing updates.
• Engineered a streaming Excel/PDF/CSV export pipeline with Redis-cached, write-invalidated analytics aggregations across admin, coordinator, and operator dashboards.
• Optimized production performance with evidence-based PostgreSQL indexing, N+1 elimination, and Prometheus metrics instrumentation, validated with custom load-testing scripts.
• Hardened the platform with security-event audit logging, rate limiting, full HTTP security headers, and a dedicated security review.

Results & Metrics